AirTreks Customer Service Department

AirTreks not only helps you customize the best route for your particular travel needs, we’re also set up to assist you while you’re on the road and throughout your trip.

Our customer service department is specifically dedicated to assist you as you travel – if you need to make any changes to your itinerary after you’ve purchased or have any troubles with your tickets once your trip has begun, please contact our specialists. They’re experts at navigating voluntary changes and the occasional pitfalls of extended travel.

For a trouble-free trip, read these important tips for AirTreks clients before your departure.

How to Contact Customer Service

Our customer service team is available 5 days a week except USA Federal holidays at the following hours (San Francisco time, UTC -8):

Monday- Friday: 9 a.m. – 5:30 p.m.
Saturday- Sunday: Closed

If you require urgent assistance when we are closed, please refer to the following for advice: http://www.airtreks.com/about/customer-service/contact/

 

The best way to contact us from abroad is by using our contact form HERE . We will reply the next business day in San Francisco.  (If you don’t receive a reply, check your “spam” or “junk” e-mail folders, since some e-mail providers may mistake our messages for spam.)

During office hours, you can reach us by phone at 1-877-AIRTREKS (toll free from the USA and Canada) or +1-415-977-7171. Remember to include the country code (1) if you are calling from abroad. Toll free 800 or 877 numbers don’t work from most phones abroad.

If you leave us a voice-mail message outside office hours, please be sure to include the spelling of your name (sometimes we have many clients with similar names), and an e-mail address (preferred) or phone number (including the country and city code) where we can reply.