Privacy and Usage Policy

At AirTreks, we are committed to protecting your privacy. If and when we collect information about you, we do so to provide you with a more personalized experience on our website, to process orders for our products and services, or to provide you exclusive deals for supplementary products from our preferred partner, Global Basecamps.

We do not sell, and have never sold, any information about our users or customers to companies or organizations.

We understand that your travel plans are personal. We will not, under any circumstances, provide any personally identifiable information about your travel plans, destinations, flight reservations, schedule, or itinerary to anyone else except in the following circumstances:

  1. When you, or persons we reasonably believe to have been authorized by you, make a request;
  2. To our close partner company, Global Basecamps, so that they can offer you personalized recommendations for tours and treks;
  3. When suppliers of tickets and other services require specific information to facilitate products and/or services you have requested or purchased;
  4. If we are instructed to divulge information in response to a court order or subpoena. If we receive a court order or subpoena for personal information about you, we will attempt to notify you at the e-mail address (if any) you have given us.

What information do we collect and how do we use it?

When you submit an inquiry or order airline tickets, we need to know your name, date of birth, e-mail address, credit card number, expiration date, and billing address (if purchasing with a credit card). Because we use a range of suppliers to process and fulfill your order, we need to share certain information about you and your itinerary to provide you with information (such as prices) and to process and fulfill your order. We cannot provide certain information or arrange flights for you without entering information about you in travel industry databases, and we cannot control how airlines and/or reservation services may use that information. In particular, personal information about you which we enter in reservations may be passed to government authorities (and by them to other third parties) by airlines and/or reservation services.  In addition, we sometimes require a photocopy of the information page of your passport before a sale can be completed.

At various areas through our website, and during certain promotions, we may ask for personal information such as your email address, mailing address, and/or phone and fax numbers. You are never required to provide this information, but to participate in certain features or promotions, you may be required to provide specific personal information.

When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.

We may monitor customer traffic patterns and site usage to help us develop the design and layout of the site.

We may also use the information we collect to occasionally notify you about important functionality changes to the website, new Airtreks.com services, and/or special offers we think you’ll find valuable. If you would rather not receive this information, send an e-mail message to travel@airtreks.com , subject “privacy” with your full name and email address(es) and we’ll promptly remove you from these lists.

What about “cookies”?

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. AirTreks may at times use cookies to provide you with a more personalized experience on our website. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you will still be able to use most of the features on our website.

Will AirTreks disclose the information it collects to outside parties?

AirTreks does not sell your personal information to others. Our relationship with our partner company, Global Basecamps, is set up to provide you an opportunity to continue receiving personalized, custom solutions for the accommodations, tours, and treks you may wish to purchase in addition to your airfare for your big trip.  If you would prefer that we not share information with our partner company about your itinerary, please email us at travel@airtreks.com with the subject line “privacy.” (If you use more than one e-mail address to identify yourself to us, send a message from each e-mail account you use.)

Your consent

By using our website, you consent to the collection and use of this information by AirTreks.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think

AirTreks welcomes your questions and comments about privacy. Please email us with your thoughts.