AirTreks Customer Service

AirTreks not only helps you customize the best route for your particular travel needs, we’re also set up to assist you while you’re on the road and throughout your trip.

Our customer service department is specifically dedicated to assist you as you travel – if you need to make any changes to your itinerary after you’ve purchased or have any troubles with your tickets once your trip has begun, please contact our specialists. They’re experts at navigating voluntary changes and the occasional pitfalls of extended travel.

For a trouble-free trip, read these important tips for AirTreks clients before your departure.

How to Contact Customer Service

You can reach us by phone at 1-877-AIRTREKS (toll free from the USA and Canada) or +1-415-977-7171. Remember to include the country code (1) if you are calling from abroad. Toll free 800 or 877 numbers don’t work from most phones abroad.

If we are not able to answer the phone when you call, PLEASE leave a voicemail message. Please be sure to include the spelling of your name (sometimes we have many clients with similar names), and an e-mail address or phone number (including the country and city code) where we can reply.


In case of emergency, you can also review our Emergency Tips.