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AirTreks Customer Service

Our Customer Success team at AirTreks is here for you! Whether you need help adding extras to your trip or you need to make a change, we’re experts at navigating the complex world of extended travel. We have 30 years of experience assisting travelers, and rest assured that if your trip hits a snag, we’re here to help you get back on track.

Is this an emergency? See our Emergency Tips.

Need to make changes to your itinerary after purchase? Want to upgrade your seat on a segment of your flight? Contact our specialists and they’ll help you make it happen. They’re experts at navigating voluntary changes and the occasional pitfalls of extended travel.

How to Contact Customer Service

Need to get in touch about making a change? Fill out this form and we’ll contact you.

You can also reach us via the contact information below:
Email: customercare@airtreks.com
Phone: 415-977-7171 or 1-800-AIRTREKS
Chat with us!

If you prefer to reach us by phone, remember to include the country code (1) if you are calling from outside the United States. Toll-free 800 or 877 numbers don’t work from most phones abroad.

If we are not able to answer the phone when you call, PLEASE leave a voicemail message. Please be sure to include the spelling of your first and last name (sometimes we have many clients with similar names), and an e-mail address or phone number (including the country and city code) where we can reply.

Need an answer right now? Our important information page has answers to frequently asked questions about missed flights and destinations with special entry requirements.

Need more help? Chat with us here!