Terms and Conditions

Thank you for your recent purchase. Please find below our Terms and Conditions of sale, which you have agreed to by authorizing payment for your flights. This document contains important information about traveling on and making changes to your tickets. It should take about 5-10 minutes to read.

 

CHANGES AND CANCELLATIONS

 

DATE CHANGE FEES WILL VARY BY AIRLINE

Each flight in your itinerary has different fare rules and different airline fees for changing travel dates once tickets are issued. In addition to their change fees, airlines will also collect any difference in fare and tax between your original ticket and the fare available on your new travel date. Some very restrictive fares do not permit date changes whatsoever.

 

AirTreks charges a $100 change fee on top of any airline costs to reissue your tickets. Prior to departure all changes must be made through AirTreks. After departure, some tickets can be changed by the airline, but not all.

 

Some flights cannot be changed past your current date of travel.  Some airlines require advance notice for changes, so AirTreks cannot guarantee that you will be able to change any scheduled flight within 72 hrs of that flight’s departure.

 

If you would like to see a list of specific airline change fees for each of the airlines in your itinerary, please email us at customercare@airtreks.com

 

ROUTING CHANGES ARE NOT ALWAYS ALLOWED BY THE AIRLINES

Once your tickets have been issued, routing changes (including changing point of origin or destination, adding, removing, or changing stopovers or connections) are not usually permitted by the airlines. If you need to make a routing change, your original ticket must be submitted for a refund, and a new ticket purchased for your new travel routing. If your original ticket is not refundable, to change your route you will most likely need to buy a new ticket.

 

DON’T SKIP ANY FLIGHTS WITHOUT CHECKING WITH US OR THE AIRLINES

Flights need to be used in the order they are issued. You cannot miss or skip a flight. In most cases, if you miss or skip one of your flights, the airlines will automatically cancel all of your subsequent flights. Please inquire with us if you need to miss, skip, or cancel the flights you have booked once tickets have been issued.

 

NAMES CANNOT BE CHANGED FOR FREE ONCE TICKETS HAVE BEEN ISSUED

If the name on your passport does not exactly match the name on your tickets, some airlines will not allow you to travel. Due to the nature of complex international bookings, name changes cannot be made after tickets have been issued. If you provide us with the incorrect name at the time of booking, and you wish to update your name, AirTreks will cancel your tickets and rebook them with the correct name. AirTreks charges $100 per person as a rebooking service fee, and we will also need to collect any cost difference between your original tickets and the new tickets to pass to the airlines.

If you provide us with the incorrect name and choose not to update your name (not recommended), AirTreks advises arriving to the airport early for every flight, and cautions you that some airlines may not allow you to travel on the tickets with the incorrect name, and will either require you to buy a new ticket or pay a change fee.  If you need AirTreks to assist with such changes, our $100 rebooking fee will apply.

 

CANCELLATIONS AND REFUNDS

Cancellation penalties apply as soon as we have received payment. Some tickets are completely non-refundable and non-transferable. Cancellations for any reason whatsoever, including medical reasons, death in the family, strikes, wars, weather, natural disasters, airline default or government travel warnings will not entitle you to any refund in the case of nonrefundable tickets or waiving of the cancellation penalties in the case that the tickets can be refunded. Trip cancellation and interruption insurance is therefore highly recommended. 

 

YOUR RESPONSIBILITIES

VISAS AND ENTRY REQUIREMENTS

You are responsible for obtaining any necessary visas and travel permits for all countries that you will be traveling to or transiting through, and for informing yourself as to which countries/areas require visas and/or special permits. Visa and entry requirements may vary widely depending on your nationality, the length of your stay, and the purpose of your visit.  The best way to get information about visa and entry requirements  is to contact the Consulate or Embassy of the countries you plan to visit.  If you need assistance organizing your visas, AirTreks recommends VisaHQ

 

Please also make certain that your passport is valid for at least six months after the latest expected end date of your trip, as some countries will not allow entry if your passport expires sooner.

 

HEALTH AND SAFETY

You are responsible for determining what, if any, vaccinations or other health or safety precautions are necessary or recommended for your destinations. Some countries on your itinerary may require certain vaccinations for entry. It is your responsibility to confirm with your doctor about which vaccinations may be required. Government health advisories can be found here: cdc.gov and who.int.

 

Traveling with medicine: Some countries place restrictions on what medication can and cannot enter across their border. If you will be travelling with prescribed medication or vitamins, it is your responsibility to check with the embassy/consulate of your visiting country to determine if your medication is permitted entry. Special written permission from the visiting country may be required for entry.

 

BAGGAGE

You are responsible for any luggage fees charged by the airlines during your trip. When you are packing, please keep in mind that the international standard is 20 kg. (44 lbs.) of free baggage per person, total including all carry-on baggage. Some airlines no longer allow free baggage and will charge for carry-on as well as any checked luggage. On flights to, from, or within North America, paying for all checked baggage is the norm. This includes flights from/to the US, Canada, Mexico, Caribbean destinations, and Costa Rica. Most flights within Europe also now charge for all checked luggage.

 

The fees will vary from one carrier to another, and usually must be paid upon check in. When it is possible to pay for baggage at the time of booking, AirTreks will include the international standard of 20kg of baggage per person with your ticket package.

 

CONFIRMING FLIGHTS BEFORE DEPARTURE:

AirTreks recommends that you contact each airline at least 3 days before each flight’s scheduled departure to confirm that flight’s time and date.

 

AIRLINE DEFAULT OR AIRLINE SCHEDULE CHANGE:

AirTreks takes no responsibility in the event of an airline’s default, cessation of service on a ticketed route or schedule change. Travel insurance that covers airline default is highly recommended. Note that many travel insurance policies do cover airline default, but do NOT cover involuntary schedule changes, unless those changes occur on the day of departure.

 

OTHER

SEAT REQUESTS

Please advise us of your seating preference. AirTreks will make every effort to confirm seat reservations when possible. Please be advised that some airlines, such as British Airways, will assign your seat only upon check-in which may only be available online 24 hours prior to departure.  If this is the case, you must make your request directly through the airline.  Please contact AirTreks should you have any questions regarding seating policies for your reserved airline/s. Requests for specific seats cannot be guaranteed.

 

ACCRUING FREQUENT FLYER MILES

AirTreks cannot guarantee that you will be able to accrue 100% of the miles flown on your trip into any particular frequent flyer account. AirTreks is not liable in any way should you fail to accrue miles on your tickets. Whether or not you can accrue miles on any particular tickets is dependent on the rules of the individual frequent flyer program as well as the rules of the specific fare at the time of purchase.

 

UPGRADES

Most tickets that we sell are not eligible for upgrades. This includes using miles to upgrade as well as upgrades that are purchased after tickets have been issued. If it is possible for us to upgrade your ticket, airline change fees will still apply when upgrading to a higher class of service.

 

CONTACT INFO

Per IATA Resolution 830D, AirTreks will provide passenger contact details to all airlines participating in your itinerary. Your contact information will only be used by the airline to contact the you in case of operational disruption. Please inform us in writing if you do not wish for this information to be shared.

 

RELEASE OF RISK

You understand that there are risks and dangers associated with travel. You assume these risks and acknowledge these dangers. You release AirTreks International, its agents and employees, to the extent permitted by law, from liability for the negligent acts of airlines, sub-contractors and affiliated companies.