Just booked the first half of my year long RTW trip with @AirTreks! Great company…can’t wait to depart! #rtwsoon

— Robert Borzillo (@r_bzillo) May 3, 2012

https://twitter.com/#!/r_bzillo/status/198194781346742274

One of our favorite round the world travel companies.airtreks.com fb.me/Orx0FPs7

— Surf Jobs (@surf_jobs) April 8, 2012

https://twitter.com/surf_jobs/statuses/189088493077659648

I just wanted to say thanks for your help during my recent trip. It’s good to know you guys have such experience and knowledge and are only an E-mail away. Keep up the good work!

I hope I can work with your company again.

We had a great trip…not a single problem or issue with our tickets! Thank you…I can’t wait to book again!

(from Facebook)

I would like to thank you very much for helping me with RTW tickets.  The trip was a success.  It was the most complicated trip I took and you helped to arrange the most effective ways to achieve it.  Your knowledge and your expertise have contributed to this success.  I sincerely feel you have done an excellent job.  I have recommended you to some friends.  You are the best!!!

Sincerely;

Michael

I would like to alert you to the stellar service, demeanor & responsiveness
of one of your agents, Chris Wadsworth. I was referred to AirTreks with
high expectations, and Chris exceeded them in every regard. His deft
flexibility, his availability & his tolerance of multiple
requests/changes/questions engendered a phenomenal relationship and what
looks to be a successful itinerary.

I am aware of my proclivity to be high-maintenance, and Chris handled each
correspondence with professionalism & a smile. We’ll know the full outcome
upon the arrival of my wife & I back from Peru/Costa Rica next Saturday
night, but as it stands now – I highly commend Chris and will fully
recommend working with AirTreks moving forward.

Thank you again. Looking forward to a great trip.

Evan Lovett

Dear Eugenia, Chris and others, Thank you so much for your help in organising and implementing my 10 flights to UK, USA and Canada over the last 3 months. I enjoyed my furlough from missions work very much, but am happy to be back in South Africa for another two years Well done to all on your efficiency and kindness. Virginia Drake.

People are amazed when they hear about our RTW trip. I always give credit to AirTreks because I honestly could not have booked the flights without them. Believe me, I tried! I found AirTreks by Googling and when they called I was so pleased with how brilliant they were in putting our trip together. It was a real challenge to book flights with independent overland parts but Daniel got us a great price. Then when we decided to bring our niece along for 3 weeks of our trip, they were able to book hers also at a good price. I recommend them to everyone I talk to about our trip.

Dee Atlas

As my six-months’ holiday is coming to a close in a few days, I just want to say a huge ‘thank you’ for your help over the last six months – with the notifications and especially the change in my flight schedule.

I’ve appreciated the service so much that I’ve included a ‘shout-out’ to Airtreks in the credits at the end of my travel videos I created:

Tanzania
South Africa
Peru

Again, thanks and I am looking forward to working with Airtreks again in the not so distant future!

Cheers
Virgil

I’d like to pass along my compliments and thanks to Angelica Fasce. I booked a trip to New Zealand and Singapore last year through a travel agent (who then booked through AirTreks) last Fall. Within a few weeks of booking the trip, I was diagnosed with breast cancer. I’m now much better and went to the travel agent to rebook the tickets … and found out we had a misunderstanding about the deadline for completing travel. When I asked about extending the deadline due to the circumstances, she said she was “at the mercy of the airlines.” I called your Customer Services department last Friday and explained the situation to Angelica. She was completely calm and patient and said she would do the best she could to resolve the situation.  Per her request, I provided a dr’s note. She negotiated with three airlines and, as of today, I have a trip planned that I am very much looking forward to in December/January. Given the economy and the state of the airlines, I was doubtful this would be resolved so quickly and with so little frustration. Wish there were more Angelicas in the world!

Thanks again,
Alice

I just wanted to thank you and all the other terrific staff at AirTreks. I had a terrific summer due to all the excellent flights scheduled by your team; and I never needed to worry about any changes or disruptions in the travel plans because people like you always kept on top of my itinerary and were keen to go above and beyond to help me.

Again, many thanks.  I look forward to booking more trips with you.

Judy

A few months ago we made it home from and absolutely amazing/crazy trip around the world.  We really couldn’t have been any more happy with AirTreks.  First our salesman Chris did a great job of setting up great flights for great prices.  I was impressed on how nice some of the airlines were for these prices.  Once we got to Japan the trouble started though.  The earthquake and tsunami hit and we were scheduled to leave the next day from Tokyo to Thailand.  Nobody at the hotel was any help saying there were no problems and travel was going on as normal …[but] there was no way we could get to Tokyo and the flights weren’t leaving anyway.

Then we were able to contact you and Eugenia stayed late on a Friday night emailing us back and forth until she got us a flight out of Osaka the next day.  We were completely helpless and not only did she get us out of a sticky situation, it worked out great and timely.  We are extremely indebted to her hard work and help.  I know it wasn’t easy for her, I’m sure most people wouldn’t have gone through all that effort.

That was the worst of our problems, but the mess in the Middle East caused a bunch of other issues that Eugenia had to switch all of our flights all over again.  By the end of the trip only a couple of flights had stayed the same as when we originally booked.  Nobody ever said going around the world is easy!

Anyways we just wanted to say how great everything went and how happy we were with AirTreks.

Just got back from my first AirTreks trip – Guam-Manila-Singapore-Bali-Seattle. Not only was it a smooth trip all the way through, but the tips and advice I got all along the way were priceless…from the airbnb link (fabulous!) to making sure I check my baggage ticket at the counter. Immediate responses to my questions about changing flights, etc… I can’t thank this crew enough! All that AND it saved me money… You guys and gals are awesome!

My wife and recently dealt with Laura Espinosa in your sales department. It was a pleasure. When so much of today’s service economy isn’t, Ms. Espinosa was helpful, engaging and professional. We were unfortunately not able to book travel with Ms. Espinosa, but will return to AirTreks in the future because of her efforts. Credit where credit is due.

I just finished my around the world trip and returned to Toronto. I would like to thanks you all for the support/help given me during the various stages of  my booking to the end. I have a special thank to Angelica on her prompt and quick responses when I need information/additional bookings during my trip.

Just a quick comment as I clean out old emails. Thank you for your assistance. Every aspect of your reservations worked. I would highly recommend your compnay, and have done so already, many times. 

Brian Fagan

With your assistance and followup, we had a wonderfiul 5 month around the world trip.  During that time, we recieved two timely notifications fo schedule and airline changes from airtreks with easy to follw instructions on how to proceed. In all we flew 20 legs of this journey.

From the start, Glenn was professional and extrememly knowledgable in helping us choose the most cost effective route plan.  During the one plus hour telephone conversation, we never felt hurried or pushed into a decision, in the end it worked perfectly.

The ability to increase the coverage of our travel insurance to provide increased evacuation coverage was easy and at a very reasonable price.  I am not able to comment on the insurance coverage since we remained healthy throughout the entire trip and did not file any claims.

We also appreciated the prompt followup to questions we had relating to potential strikes which happly did not occure.
Aritreks and booking.com were probably the biggest players in the success of our trip.  We are a senior couple and though we have computer skills, appreciated the ease of use in navigating your website.

Thank You

Tom and Ann Jones

Hi Tom. I am currently on a round the world trip which I bought through your agency. We initially bought tickets through Egypt air, and with some amazing foot work by one of your staff members (Eugenia, manager of customer care), we were able to convert those tickets into something more usable. Eugenia was very professional, and had amazing advice to give us, and was  very diligent (in so far as having a staff member come in on a Saturday to ensure that we got our tickets). Congratulations on having staff that care that much about their customers!!!!

Our family always takes a six month holiday and purchases tickets from a variety of Internet providers, but we have now found AirTreks to be such a superior outfit that you are guaranteed that we will use you repeatedly in the future.

Please, ensure that Eugenia is rewarded for her service.

Sincerely,

Rob Wysocki (a very happy customer)

Just another thank you for your help and quick response with making this change. It was such a relief after a week of stressing over this with the airline to have you guys come through so quickly and find the perfect flight (I now arrive at the exact same time as my friend from the U.S.!). I have had such a great experience with AirTreks and this just solidifies what a great company it is. I will most definitely highly recommend you to anyone!

This trip has been the best decision I’ve made in my life and I thank you guys for helping make everything go so smoothly.

Rosie

My trip is over and I’m back home. I just wanted to send a note saying  “thank you”. You were always highly helpful with any questions I had through my first independent long-term travel experience, and you really made me  feel comfortable with everything within your power. AirTreks was fast, reliable, and the cheapest option I had found, and the customer service was  top of the line. I would definitely recommend you to anyone needing multiple-stop tickets.
Thanks again.

-Carl

I mean if I had booked the original trip with direct flights on Expedia, it would have cost me $6,100. Now I”m spending $2,500 less, and seeing many places, plus he has a tour guide set-up for me in Cario, and I”m sure I”ll find other perks before I leave. I have never heard of AirTreks before, but why, after this experience, and over an hour on the phone with Basel(I don”t like taking on the phone) would EVER use any other service than his? AirTreks, and primarly Basel, blow Expedia and Travelocity out of the fricking water!!!!!!!!

Sometimes, you get suspicious when things seem too good to be true. Sometimes, life is just really good.

Then, my plans changed. Then they changed again. Then they changed AGAIN. While this would have broken the spirit of many travel consultants, Justin stayed with me, and continued to serve my needs with grace and quiet control. This truly impressed me, and I am forever grateful that after a week of adjustments, I now have a good travel plan which suits my needs perfectly.

If Justin was my employee, I would treasure him. I am thankful that I had the good luck to work with him. It is because of Justin that I will book future “round the world” travel with your company. If you would like to contact me, I would be happy to speak with management directly.

My family recently took a trip around the world and fortunately we had purchased travel insurance through Travel-Ex when we were buying our airline tickets through AirTreks. I say ‘fortunately’ because both my wife and I had to spend time in the hospital while in Thailand. I was amazed at how easy and efficient this insurance company was and how much care they seemed to give my wife in regards to care. I have nothing but praise for the way in which you handled our claims and will recommend this insurance as well as AirTreks to our friends and family.