Sarah Devika Sumnauth (February 13, 2016)
I rated you a 10 because I’ve just returned home (yesterday) from a one year, round-the-world trip and I couldn’t be happier with the mechanics of the trip, much less the actual experience of seeing the world. Every time I worked with Airtreks, I always received great customer service, facilitation and fast responses. I will recommend Airtreks in the future and have already mentioned you guys to many friends at home and abroad. I hope I myself can work with you guys again on a future big trip! Thank you SO much!
Sarah Devika Sumnauth
Andrew Lainsbury (December 15, 2015)
Hi Chris, I got back into town from my RTW trip last week and didn’t want to miss the opportunity to say THANK YOU for all that you did to ensure that it was successful. From hooking me up with great flights (and helping to confirm several of them while I was on the road) to directing me who to contact when my luggage was misdirected in Santiago, I can’t thank you enough for your support, expertise, and quick responses. You clearly know your stuff and I really appreciate it! Thanks again for all you do – I wouldn’t hesitate to recommend AirTreks (and you, specifically) for anyone looking to plan a RTW adventure!
Here’s wishing you and yours a fantastic 2016!
Keith (November 20, 2015)
Kristina and friends at Airtreks. thank you so much for making the trip of a lifetime possible. Of course I had tons of planning and work to do as well. But never imagined it would be affordable until I met you guys. Back in Cincinnati but would rather keep trekking. Who knows maybe I’ll be back at it before too long.
Promise to sing your praises high and far.
Sarah (September 9, 2015)
You guys knock the ball out of the park every time!! I’ve been traveling on a round the world trip since January 2015, and no issue that has come up has gone unresolved, you guys are always prompt in your responses, and I feel like a valued customer with the attention and care taken with my plans. You guys are also great at following up. I’ve probably recommended your services upwards of a 100 times already! Cheers from Laos!
Amul Sutaria (August 12, 2015)
The trip was completely amazing. Everything went super smooth and even when my wife missed one of her flights, it was all taken care of by Airtreks staff. It was reimbursed as well and they booked her a new flight. What amazing customer service. I am so very happy, and i have told at least 50 other people about my experience with Airtreks. I want to book all my flights with you guys now. It was so affordable and i had the peace of mind that they were going to go out of their way to help me when they could.
Brian Smith (July 8, 2015)
I wanted to extend special thanks to all your team for having made our complete circumnavigation of the globe a reality. We are back after 5 months, proving that even seniors can do it and enjoy it safely. Not one illness ‘till i caught cold the day we left Europe, and was sick a while in Florida recuperating. Your website is so marvelous that I recommended you to dozens of people, literally all around the world. 2500 pictures in the camera, a 1000 for my wife, and two happy campers.
Nancy and Kenneth (June 24, 2014)
Naeko and Andrzej (May 9, 2014)
We just returned from our trip around the world! And it truly was a trip of a life time! We wanted to say thank you to Sarah for all her help. We loved our itinerary and it made our trip pretty stress free knowing simply when and where to jump on the next plane. We highly recommend your services and hope that WE can again use your services one day! Again big thanks!
Safe and happy travels
Jim (February 18, 2014)
We are home! Great Trip–thanks in great measure to Air Treks people who helped from the outset! Thank you.
I have been and will send anyone I can to you. In fact I heard the same thing from a fellow traveler in Burma who had used you as well. Nothing but very high praise for your company.
Thank you again for making this once in a lifetime trip everything we had hoped for!
Nicole (January 15, 2014)
Thank you so much! [Kristina], Sarah and Angelica have been a great deal of help! I appreciate the fast and friendly help at a low price! I have been recommending Airtreks to all of my friends, family and people I am meeting all over the world!
Thanks for helping me in my adventure around the world and making late 2013 and 2014 the best year ever!
Millie (January 10, 2014)
Just cleaning up my emails and realized that I never gave you feedback. I want to thank you for your awesome service. I found you so helpful and patient. The trip went off just perfectly. All the arrangements were great and our seats were all good. I hope I’ll have a chance to do a big trip like that (or hopefully bigger) again, and will certainly call you first. I highly recommend that people contact you if they have a multi-stop trip to plan.
Jillian (November 27, 2013)
I just wanted to drop you a quick note thanking you for arranging such a wonderful adventure for us! We just got back this past weekend and had a blast. I couldn’t believe how smoothly everything went with our flights and reservations. From start to finish, you made everything happen so seamlessly for us (and saved us a lot of money on flights!)
Additionally, I found AirTreks general travel resources so helpful for our trip planning. Was really impressed with both the airline reservation and travel planning aspects of AirTreks. Much more than I could have asked for.
I have since recommended AirTreks to several friends and family members, and plan on using it for my next big adventure.
Tom C. (September 3, 2013)
Thank you and thank you again for the truly exceptional customer service you provided in getting this thing booked!
Carl Kruse @Carl_Kruze on Twitter (September 3, 2013)
Trying to sort complicated international travel plans or round the world flights? Airtreks.com is where it’s at. Highly recommended
— Carl Kruse (@Carl_Kruse) September 2, 2013
Michael Gardner @MitchGard81 on Twitter (August 27, 2013)
— Michael Gardner (@MitchGard81) August 26, 2013
Aran & Renee (July 12, 2013)
Now that we’ve taken our last flight on our trip I wanted to send a message to you to thank you for all the assistance, not only AirTreks but specifically [Sara] and Andrew LaPorte. You guys have been great every step of the way providing feedback, assistance and guidance while we were on the road. We both really appreciated the trouble you went through to ensure our final flights were on track and took the time to follow up with us so we felt comfortable going into our last leg of the journey.
Andrew has been fantastic, providing great information and suggestions on cheaper routes flight times and the many emails he got from me leading up to our booking. He ALWAYS got back to me in a very timely manner, often on the same day, which when dealing with such a large time difference for most of the trip was very admirable.
This trip has been something Renee and I have planned and dreamed of for many years and we had a wonderful time (although it’s not quite over yet) and it certainly wouldn’t have been as easy or enjoyable without AirTreks and your staff behind us on the travel portion so for that we both want to thank you very much!
Renee and I have both agreed this will not be our last time like this, we’ve already got a healthy list of places on our list for the next world trip and I know AirTreks will be our first contact when we start looking into and organizing our flights.
Thank you again Sara and take care!
Aran & Renee
Jessica Young (June 20, 2013)
I am writing to tell you how thrilled we are that we picked Airtreks for our travel company for our around the world trip and how lucky we were to get Glenn Talken as our customer service point person. As we complete our first year of a two year journey, we have looked at each other numerous times and said out loud “Thank you, Glenn.”. We generally said it at those times that things worked seamlessly for us at ticket counters or as others went hungry on planes and we found we had great seats, our baggage prepaid (so no excessive fees at the counter) and meals we never expected.
Glenn was wonderful from the first point of contact as well. We had explored your wonderful web tool, but were still clueless about how and where we really wanted to go. He was patient, knowledgable, and helped direct us to resources and wonderful itineraries.
We have reached out to him a couple of times as we have traveled and he has always been quick to respond.
As a person who has supervised a lot of staff through the years, I know how important it is to have point people as competent as Glenn. We appreciate him and feel as if he has made a real difference in our lives. We also speak well of Airtreks to fellow travelers as we wander globally.
Jessica Young (and Sally Thode)
John Pavone (June 17, 2013)
Just wanted to tell you that my recent around the world trip
came off without a single hitch and to thank you for your
See you next year.
Brad Holland (June 5, 2013)
Good Afternoon, AirTreks,
I am back from my South Pacific Ramble (above), and would like to say what a JOY it was to work with AirTreks.
Your travel tips were invaluable, your affiliate airlines professional/courteous and my connections were flawless.
I have not hesitated to recommend you to my friends, and will do so again and again.
Thank you arranging my trip. It was real joy to work with AirTreks.
Jocilyn Shumacher (@jocilyns) (June 5, 2013)
Big shout out to @airtreks. We have had some HORRIBLE customer service on our trip, but Airtreks has been nothing but the best!
— Jocilyn Schumacher (@jocilyns) June 5, 2013
iBackpacker on Twitter (May 2, 2013)
Need that round the world flight why not try @airtreks experts in providing custom trips that you want!!
Gates Richards (May 2, 2013)
We’ve been pleased with the support we’ve gotten from AirTreks– thanks!
David McCracken (April 19, 2013)
I really appreciate the excellent service that AirTreks has provided and the prices could not be beat.
Rebecca C via Twitter (April 16, 2013)
— Rebecca C (@Wanderlust326) April 16, 2013
Bonnie Blacklock (April 15, 2013)
Air Treks continues to give outstanding service to us during our travels. We always confirm our flights ahead of time and have had NO issues with our RTW itinerary. Thanks for letting us know these small time changes for Air Canada.
Whatever AT is doing for their customers, keep up the great work. Hopefully some of the many travellers I’ve referred to your company along the way will become future customers.
Paul & Bonnie Blacklock (April 15, 2013)
Hi Chris….as we near the end of our wonderful trip we both want to thank you so much for helping us plan and execute the trip of a lifetime. Air Treks does a terrific job of booking but more importantly continues to provide outstanding service to us travellers while we’re on the road. Paul and I have referred many other travellers to you over the last 6 months.
Warmest Regards…..Paul & Bonnie
Field Williams (April 10, 2013)
I asked for your email address from Sarah simply because she was THAT good. Dating back to almost a year ago Sarah has quickly given me quotes that resulted in dead-ends (on my end of course, not hers). Last month I was finally able to book my multi-destination dream trip. Her service never faltered. On top of the friendliness and instant response time, she was extremely knowledgeable. She understood my exact situation and made recommendations that never crossed my mind. There was never a hint of agitation as she plowed through the infinite variables that I was interested in exploring. An A+ and a gold star to Ms. Sarah Gamber.
Undine E. Trotman (April 8, 2013)
Thank you very much Airtreks for booking a completely seamless trip for me. I have already referred you to several of my friends!!!
– from AirTreks’ Facebook page
@nikkijumper via Twitter (April 8, 2013)
Kari (April 4, 2013)
I wanted to pass along the experience that I had working with Daniel. I am abroad in South America currently and scheduling my trip for this coming summer. Planning for a trip while abroad is challenging but Daniel has made the experience a wonderful one. He was extraordinarily easy to talk to, understanding when my internet shut down, knowledgeable about the places I am looking to visit, and he even put up with calls from my dad 🙂
I have been so grateful for his help and I am excited to work with him again in the future.
Allegra and Harold (March 20, 2013)
We have verbally recommended AirTreks to quite a few of our friends and family, since we have been truly thrilled with the service you have provided. After consulting with several travel agencies about our trip, AirTreks was the one that really seemed to mesh with our independent travel style.
Thank you for your time and excellent service,
Allegra and Harold
Geralyn Johnson (March 19, 2013)
I just returned from my around the world trip that you helped me plan. I wanted to tell you that everything was fantastic and the arrangements and suggestions from you and your company were so much appreciated. I can’t thank you enough for all your help and support in the planning of my trip and for the excellent arrangements that you made. I am a happy customer and one who will surely request your assistance again, in the future.
Thanks again for making a dream come true!!
World Traveler, thanks to you!!
Spot Cool Stuff on Twitter (March 19, 2013)
— Spot Cool Stuff (@SpotCoolStuff) March 19, 2013
Andy Williams (March 11, 2013)
Well Liliam managed to get all around her trip with no real issues and with a lot of positive experiences, so thanks for sorting this out. If ever we need anything more than one stop away from home we will certainly get back to you – the service and selected flights was/were excellent — thanks.
All the best,
Shawn Baker (February 26, 2013)
Just wanted to let you know, your staff was amazing and performed above and beyond. I am not a patient man, however enjoyed an informative, stress free experience due to Sarah’s professional and competent work! Thanks AirTreks, you’re now my only travel agent (you were my last stop after 7 infuriating attempts with sub par agencies) and will be highly recommended to my business contacts, family and friends.
Kelsey McFarland (February 25, 2013)
We are very satisfied with the experiences we have had with Airtreks.
Tye Lariviere (February 15, 2013)
Thank you so much for your very quick response! You guys really do have great customer support there, and we appreciate it very much!
You are all very good there at airtreks!
Hope you’re well,
John Snead (February 11, 2013)
Thanks to you and Angelica for your work on this and for bearing with me as I weighed various options. This is my third experience with Airtreks; the first was in 1999. I have always been impressed by how good the service is from everyone at Airtreks.
Goran Seifert (February 1, 2013)
First of all a BIG thanks A LOT for your support! You have really worked very diligently, proactively and hard indeed, in fact rarely have we encountered such professionalism when it comes to travel arrangements! And we travel a lot, in my own case around 200 days a year of international business travel, for the last 20 years! We will certainly recommend you to friends looking for really good support for complex international travels.
If we can support you with a very positive testimony, we would be more than pleased to do so.
Hoping to have an opportunity in the future to make use of your powerful skills! Being now semi retired I hope we can increase our non business travel, where I am more flexible, timewise, and need smart cost effective planning, such as you have provided!
All the best,
Oscar Thompson (January 31, 2013)
I want to thank you for showing me the world, and of course all the airport ceilings that I looked at on layovers. I saw on the cheap because that is what I had, but you allowed me to see so much. 13 times around, all 7 continents, and 100 countries, and that ain’t bad for a boy from Hebbronville, Texas.
Thank you, and be safe,
Earth2Eartha (@earth2eartha) (January 24, 2013)
— Earth2Eartha (@earth2eartha) January 24, 2013
Frances Tabor (January 22, 2013)
To all of you at AIRTREKS, Thank you ever so much. Darlene Adydan and I will certainly use your services when we travel again!!! Frances Tabor
scott w @puckmaninmn (January 18, 2013)
— scott w (@puckmaninmn) January 18, 2013
A. R. Gibson @starmediaguy (January 18, 2013)
I used #Airtreks to book and go around the world in ’01. Brilliant co., brilliant service. Tix price? $3200. !!
— A. R.Gibson (@starmediaguy) January 17, 2013
Carlos Pomeda (January 18, 2013)
Hope this finds you well.
I was thinking that, since I always point out when things don’t work, it’s only fair I also speak up when things go well. What I want to express is my gratitude for your terrific help these years. You have always been prompt, kind and tremendously effective, a great help with my travel plans. I appreciate this particularly because I realize my travel plans are not always the easiest to accommodate. So, a big THANK YOU is in order.
With thanks and best wishes,
Christina and Tye Lariviere (January 15, 2013)
We just wanted to express our gratitude for getting back to us so quickly. We are quite impressed with the costumer service.
Christina and Tye Lariviere
Mark Curtis (January 10, 2013)
Very satisfied with my Airtreks experience – and I haven’t even departed yet. Justin Baker rocks. He is the best.
Thanks for great service
Duff and Claire Danilovich (January 7, 2013)
Your help and service has been excellent. Thank you.
Evan (December 20, 2012)
Andrew LaPorte is wonderful. I have been enthusiastically planning a round-the-world trip since I was 15 and with the guidance of Andrew, I was able to find a terrific route, itinerary and all for a reasonable price. Andrew presented me with helpful suggestions, informative insights and a pleasant demeanor. I’m greatly looking forward to my trip leaving in January. I don’t know if your company does any accolades, but this gent certainly receives a tip of the hat and a firm handshake from me.
Ashley and Derek (December 19, 2012)
Your customer service has been amazing and we really, really appreciate your help with this problem! It is rare to see a company that creates solutions for its customers instead of roadblocks and we are happy to be your customers!
Again, thank you so much for the help!
Ashley and Derek
Kay Whitham (December 19, 2012)
Also Tom and I want to thank Ryan, Angela, and the AirTreks team for helping us reorganize our flight to New Zealand. We missed our original bookings due to a traffic accident that closed the freeway for 4 hours. They were fantastic. We made our new connections and are now on the South Island, enjoying warm summer weather.
Dee Atlas (December 14, 2012)
I too tried to book our around-the-world retirement trip tickets on my own, thinking I’m so well traveled what’s the big deal. The big deal was I couldn’t do it and luckily found AirTreks who worked with us to create just what we wanted for our 10 week sojourn in 2011.
We had to get ourselves from Western North Carolina to our starting point in Hong Kong and from there to Bangkok. We wanted to take the train from Bangkok to Singapore (the regular one) and booked that on our own. Ran into a problem in Penang & had had to fly to Singapore, which turned out to be cheap & easy! From there we flew to Kathmandu, then New Delhi. Spent 5 weeks in India & flew from Mumbai to Amsterdam and home.
Having AirTreks do this type of jumbled route which included overland and internal flights which we booked ourselves, was fantastic. I would never try to do this on my own and should be be lucky enough to do another large trip like this, I’d call AirTreks for sure!
~ AirTreks Travel Blog comment
Chris Movall (December 12, 2012)
Telling our traveling friends about AirTreks excellent service. Thanks again.
Studenttraveler @studenttraveler (December 11, 2012)
Noah (December 11, 2012)
Thanks for your support and help – I couldn’t do my trips without your rockstar support. They would fall apart and I would stay home or be stuck somewhere.
Adrianna Tan – @skinnylatte (November 20, 2012)
Booking BUD-HEL-SFO-DCA-JFK-BUD through @airtreks. Amazing price, wonderful service. Highly recommended if you travel multi-segments.
— Adrianna Tan (@skinnylatte) July 16, 2012
Kristi & Terry Newth (November 5, 2012)
Hello Chris / Kristina:
Just wanted to say thank you and let you know Terry & I had a great trip to the South Pacific! Thank you for arranging all the air tickets. It was unbelievable, we did not have one delay nor did we have any lost luggage. Not bad for 4 countries and 5 different airline carriers.
A great big thank you! You guys are great!
Kristi & Terry Newth
Mckenzie Whitehead (October 24, 2012)
Ann C. James (September 19, 2012)
I am a HUGE fan of Airtreks! Can’t wait to book again…
Live Your Passion,
Ann C. James
Alex (September 5, 2012)
— alex (@LAbackpackrChik) September 4, 2012
Aran & Renee (July 18, 2012)
My girlfriend Renee & I recently had the pleasure to deal with Andrew LaPorte in our travel bookings. We are planning an around the world trip this August & were quite nervous to say the least when jumping into this.
Andrew was more than helpful going above & beyond our expectations & I know dealing with our many calls, emails, route changes & questions likely wasn’t the easiest for him but he never made us feel like we were putting him out.
We look forward to working with AirTreks & Andrew in the near future in booking the second half of our trip.
Aran & Renee
Alberto Gar (June 28, 2012)
I intend to blog in fine detail about my trip once I get back, and I will mention and thank your company often in the process. (And Travel Guard, assuming all works out well with them.)
All this to say, thank you again for all your help and thank you and your company for including the insurance in the package. I intended to buy insurance for this trip anyway but you made it that much easier and seamless.
Thank you and have a good weekend!
Adam and Sarah (June 19, 2012)
I wanted to write to you and let you know that my wife and I just returned home from our four month trip around the world and we could not be happier with our decision to go for it. I want to especially thank you and the entire AirTreks team for making it a reality. I truly don’t think that we could have put the trip together without you and I know we could not have afforded the airfare. Everything worked out perfectly and when there were a couple of airline issues your staff got in touch with me right away and fixed it. Both of us want to sincerely thank you for everything and would be more than happy to offer any testimonials or reviews if you ever want them. Thank you so much again.
Adam and Sarah
John Pavone (May 29, 2012)
Just returned from the trip you arraigned for me: Miami, Los Angeles, Long Beach San Francisco, Manila, Clark Air Base, Bangkok, Istanbul, Crete, London to Miami. The trip came off without a single hitch.
Many thanks. See you next year.
Gordon (May 29, 2012)
The trip you provided turned about with no flaws… No hiccups with the air arrangements.
Billy Maynard (May 29, 2012)
Thank you AirTreks for the assistance with our travel arrangements to South Africa. Our trip came off like clock work. A magical journey!
We will keep you in mind for future needs.
Deena (May 22, 2012)
I’ve given your company’s name to everyone who asked how we booked our trip. I explained that I tried & couldn’t do it, but you could & everything worked out perfectly.
Dulcia and Rebecca, Jamaica (May 22, 2012)
Rebecca and I want to say a big thank you for choosing the flights you did and the times. The flight that we dreaded the most, the one from Singapore to Delhi and then onwards to Jaipur, turned out to be a breeze.
The biggest surprise was Comfort Class seats on the journey from Istanbul to New York. I cannot thank you enough for letting me know about this. I slept for 6 hours it was just fabulous.
Thank you again and we will most definitely book again with you next year.
Dyane Stillman (May 22, 2012)
I was grateful for Chris’ efficient and thorough responses to my queries last year when I was planning a series of flights for the summer months. Chris arranged my trip perfectly, and even made certain that I earned appropriate travel credits with the varied airlines.
This year I have twice consulted him regarding my travels. Chris answered questions to the best of his ability and offered suggestions for where to find the answers he could not provide. Because of Chris, I have recommended and will continue to recommend AirTreks to my friends.
@r_bzillo (May 7, 2012)
— Robert Borzillo (@r_bzillo) May 3, 2012
@Surf_Jobs (April 9, 2012)
— Surf Jobs (@surf_jobs) April 8, 2012
Dan Sereda (April 9, 2012)
I just wanted to say thanks for your help during my recent trip. It’s good to know you guys have such experience and knowledge and are only an E-mail away. Keep up the good work!
I hope I can work with your company again.
Jessica (April 4, 2012)
We had a great trip…not a single problem or issue with our tickets! Thank you…I can’t wait to book again!
Kia (January 29, 2012)
We have been working with Sarah G at AirTreks and she is fantastic – flexible, knowledgeable and excellent with communication!
Sandra Welgus (January 26, 2012)
We used AirTreks for a 9 month rtw trip and were very happy. Our agent Danial was great. He got us tickets to all of the places and dates that we wanted before we left the USA.
We didn’t use the web site or try to change any tickets so I can’t comment on those aspects. We were happy with the price. He often suggested lower cost options for route, time, or date. I started with SkyTeam but we were going too many places for their rules. I will use again if I have the opportunity to repeat a fabulous experience.
Noah & Anne (January 26, 2012)
We just booked our RTW travel with AirTreks (at least the first half of it due to airline fare windows).
We had a dedicated travel representative (Daniel) and he was engaged, informative, and supportive through the entire process. He was able to not only provide the booking service, but was consultative and extremely helpful in helping us build our itinerary (he has personal experience in many of the places that we are going to, and shared his opinions and recommendations of where we should use air vs overland routes).
I would recommend AirTreks to any traveler that needs to build a custom, multi-point itinerary – the support from AirTreks is excellent!
Michael (January 23, 2012)
I would like to thank you very much for helping me with RTW tickets. The trip was a success. It was the most complicated trip I took and you helped to arrange the most effective ways to achieve it. Your knowledge and your expertise have contributed to this success. I sincerely feel you have done an excellent job. I have recommended you to some friends. You are the best!!!
Evan Lovett (January 20, 2012)
I would like to alert you to the stellar service, demeanor & responsiveness
of one of your agents, Chris Wadsworth. I was referred to AirTreks with
high expectations, and Chris exceeded them in every regard. His deft
flexibility, his availability & his tolerance of multiple
requests/changes/questions engendered a phenomenal relationship and what
looks to be a successful itinerary.
I am aware of my proclivity to be high-maintenance, and Chris handled each
correspondence with professionalism & a smile. We’ll know the full outcome
upon the arrival of my wife & I back from Peru/Costa Rica next Saturday
night, but as it stands now – I highly commend Chris and will fully
recommend working with AirTreks moving forward.
Thank you again. Looking forward to a great trip.
Virginia (January 18, 2012)
Dear Eugenia, Chris and others, Thank you so much for your help in organising and implementing my 10 flights to UK, USA and Canada over the last 3 months. I enjoyed my furlough from missions work very much, but am happy to be back in South Africa for another two years 🙂 Well done to all on your efficiency and kindness. Virginia Drake.
Dee (December 27, 2011)
People are amazed when they hear about our RTW trip. I always give credit to AirTreks because I honestly could not have booked the flights without them. Believe me, I tried! I found AirTreks by Googling and when they called I was so pleased with how brilliant they were in putting our trip together. It was a real challenge to book flights with independent overland parts but Daniel got us a great price. Then when we decided to bring our niece along for 3 weeks of our trip, they were able to book hers also at a good price. I recommend them to everyone I talk to about our trip.
Virgil (October 17, 2011)
As my six-months’ holiday is coming to a close in a few days, I just want to say a huge ‘thank you’ for your help over the last six months – with the notifications and especially the change in my flight schedule.
I’ve appreciated the service so much that I’ve included a ‘shout-out’ to Airtreks in the credits at the end of my travel videos I created:
Again, thanks and I am looking forward to working with Airtreks again in the not so distant future!
Alice (October 3, 2011)
I’d like to pass along my compliments and thanks to Angelica Fasce. I booked a trip to New Zealand and Singapore last year through a travel agent (who then booked through AirTreks) last Fall. Within a few weeks of booking the trip, I was diagnosed with breast cancer. I’m now much better and went to the travel agent to rebook the tickets … and found out we had a misunderstanding about the deadline for completing travel. When I asked about extending the deadline due to the circumstances, she said she was “at the mercy of the airlines.” I called your Customer Services department last Friday and explained the situation to Angelica. She was completely calm and patient and said she would do the best she could to resolve the situation. Per her request, I provided a dr’s note. She negotiated with three airlines and, as of today, I have a trip planned that I am very much looking forward to in December/January. Given the economy and the state of the airlines, I was doubtful this would be resolved so quickly and with so little frustration. Wish there were more Angelicas in the world!
Judy (September 6, 2011)
I just wanted to thank you and all the other terrific staff at AirTreks. I had a terrific summer due to all the excellent flights scheduled by your team; and I never needed to worry about any changes or disruptions in the travel plans because people like you always kept on top of my itinerary and were keen to go above and beyond to help me.
Again, many thanks. I look forward to booking more trips with you.
Eric (August 26, 2011)
A few months ago we made it home from and absolutely amazing/crazy trip around the world. We really couldn’t have been any more happy with AirTreks. First our salesman Chris did a great job of setting up great flights for great prices. I was impressed on how nice some of the airlines were for these prices. Once we got to Japan the trouble started though. The earthquake and tsunami hit and we were scheduled to leave the next day from Tokyo to Thailand. Nobody at the hotel was any help saying there were no problems and travel was going on as normal …[but] there was no way we could get to Tokyo and the flights weren’t leaving anyway.
Then we were able to contact you and Eugenia stayed late on a Friday night emailing us back and forth until she got us a flight out of Osaka the next day. We were completely helpless and not only did she get us out of a sticky situation, it worked out great and timely. We are extremely indebted to her hard work and help. I know it wasn’t easy for her, I’m sure most people wouldn’t have gone through all that effort.
That was the worst of our problems, but the mess in the Middle East caused a bunch of other issues that Eugenia had to switch all of our flights all over again. By the end of the trip only a couple of flights had stayed the same as when we originally booked. Nobody ever said going around the world is easy!
Anyways we just wanted to say how great everything went and how happy we were with AirTreks.
Camas Baugh (July 14, 2011)
Just got back from my first AirTreks trip – Guam-Manila-Singapore-Bali-Seattle. Not only was it a smooth trip all the way through, but the tips and advice I got all along the way were priceless…from the airbnb link (fabulous!) to making sure I check my baggage ticket at the counter. Immediate responses to my questions about changing flights, etc… I can’t thank this crew enough! All that AND it saved me money… You guys and gals are awesome!
Lynn and Maris (July 7, 2011)
My wife and recently dealt with Laura Espinosa in your sales department. It was a pleasure. When so much of today’s service economy isn’t, Ms. Espinosa was helpful, engaging and professional. We were unfortunately not able to book travel with Ms. Espinosa, but will return to AirTreks in the future because of her efforts. Credit where credit is due.
Senaka (April 21, 2011)
I just finished my around the world trip and returned to Toronto. I would like to thanks you all for the support/help given me during the various stages of my booking to the end. I have a special thank to Angelica on her prompt and quick responses when I need information/additional bookings during my trip.
Brian (March 30, 2011)
Just a quick comment as I clean out old emails. Thank you for your assistance. Every aspect of your reservations worked. I would highly recommend your compnay, and have done so already, many times.
Tom and Ann (March 30, 2011)
With your assistance and followup, we had a wonderfiul 5 month around the world trip. During that time, we recieved two timely notifications fo schedule and airline changes from airtreks with easy to follw instructions on how to proceed. In all we flew 20 legs of this journey.
From the start, Glenn was professional and extrememly knowledgable in helping us choose the most cost effective route plan. During the one plus hour telephone conversation, we never felt hurried or pushed into a decision, in the end it worked perfectly.
The ability to increase the coverage of our travel insurance to provide increased evacuation coverage was easy and at a very reasonable price. I am not able to comment on the insurance coverage since we remained healthy throughout the entire trip and did not file any claims.
We also appreciated the prompt followup to questions we had relating to potential strikes which happly did not occure.
Aritreks and booking.com were probably the biggest players in the success of our trip. We are a senior couple and though we have computer skills, appreciated the ease of use in navigating your website.
Tom and Ann Jones
Rob (February 28, 2011)
Hi Tom. I am currently on a round the world trip which I bought through your agency. We initially bought tickets through Egypt air, and with some amazing foot work by one of your staff members (Eugenia, manager of customer care), we were able to convert those tickets into something more usable. Eugenia was very professional, and had amazing advice to give us, and was very diligent (in so far as having a staff member come in on a Saturday to ensure that we got our tickets). Congratulations on having staff that care that much about their customers!!!!
Our family always takes a six month holiday and purchases tickets from a variety of Internet providers, but we have now found AirTreks to be such a superior outfit that you are guaranteed that we will use you repeatedly in the future.
Please, ensure that Eugenia is rewarded for her service.
Rob Wysocki (a very happy customer)
Rosie (February 17, 2011)
Just another thank you for your help and quick response with making this change. It was such a relief after a week of stressing over this with the airline to have you guys come through so quickly and find the perfect flight (I now arrive at the exact same time as my friend from the U.S.!). I have had such a great experience with AirTreks and this just solidifies what a great company it is. I will most definitely highly recommend you to anyone!
This trip has been the best decision I’ve made in my life and I thank you guys for helping make everything go so smoothly.
Carl (December 15, 2010)
My trip is over and I’m back home. I just wanted to send a note saying “thank you”. You were always highly helpful with any questions I had through my first independent long-term travel experience, and you really made me feel comfortable with everything within your power. AirTreks was fast, reliable, and the cheapest option I had found, and the customer service was top of the line. I would definitely recommend you to anyone needing multiple-stop tickets.
Richard (June 29, 2009)
I mean if I had booked the original trip with direct flights on Expedia, it would have cost me $6,100. Now I”m spending $2,500 less, and seeing many places, plus he has a tour guide set-up for me in Cario, and I”m sure I”ll find other perks before I leave. I have never heard of AirTreks before, but why, after this experience, and over an hour on the phone with Basel(I don”t like taking on the phone) would EVER use any other service than his? AirTreks, and primarly Basel, blow Expedia and Travelocity out of the fricking water!!!!!!!!
Sometimes, you get suspicious when things seem too good to be true. Sometimes, life is just really good.
Ann Charisse James (June 29, 2009)
Then, my plans changed. Then they changed again. Then they changed AGAIN. While this would have broken the spirit of many travel consultants, Justin stayed with me, and continued to serve my needs with grace and quiet control. This truly impressed me, and I am forever grateful that after a week of adjustments, I now have a good travel plan which suits my needs perfectly.
If Justin was my employee, I would treasure him. I am thankful that I had the good luck to work with him. It is because of Justin that I will book future “round the world” travel with your company. If you would like to contact me, I would be happy to speak with management directly.
Kurt Campbell (June 30, 2008)
My family recently took a trip around the world and fortunately we had purchased travel insurance through Travel-Ex when we were buying our airline tickets through AirTreks. I say ‘fortunately’ because both my wife and I had to spend time in the hospital while in Thailand. I was amazed at how easy and efficient this insurance company was and how much care they seemed to give my wife in regards to care. I have nothing but praise for the way in which you handled our claims and will recommend this insurance as well as AirTreks to our friends and family.